Where We Ship

Shells by Elaine currently ships to all 50 U.S. States

Shipping Rates

For orders under $100, the applicable shipping charge will be shown at checkout.

Our shipping rates are designed to scale reasonably with the size of the order. They are not calculated as a simple flat fee multiplied by the number of shells purchased.

The shipping charge paid by the customer may differ from the actual postage amount shown on the shipping label.

Free Shipping

Orders with a merchandise subtotal of $100 or more receive free shipping.

The qualifying subtotal is calculated after discounts and before taxes.

Processing Times

In-stock items are normally processed for shipment within 24 hours of purchase.

Custom orders of up to approximately 20 pieces will generally require 1–2 weeks for completion and processing, depending on the size and complexity of the order.

Larger custom orders are handled on a case-by-case basis, and an expected completion timeframe will be discussed as part of the custom-order process.

Processing time is separate from the carrier’s delivery time.

Delivery Estimates

Available shipping services and their estimated delivery times will be provided during checkout where applicable.

Delivery estimates are based on information provided by the shipping carrier. Once a package has been accepted by the carrier, actual transit times are outside the direct control of Shells by Elaine.

Tracking

Tracking is provided for every shipped order.

Tracking information will be provided after the order has been prepared for shipment and a shipping label has been created.

Changes and Cancellations

Orders may be changed or canceled until the order has been prepared for shipment and the shipping label has been purchased and printed.

Once the shipping label has been created and the order has entered the shipping process, changes or cancellations may no longer be possible.

If you need to make a change, please contact Shells by Elaine as soon as possible.

Incorrect Shipping Addresses

Please review your shipping address carefully when placing an order.

If an order is returned because an incorrect or incomplete shipping address was provided, the customer will be responsible for any additional shipping charges required to resend the order to the corrected address.

Damaged Orders

Because our shell pieces are handcrafted and fragile, we take care in preparing them for shipment.

If an item arrives damaged, please contact Shells by Elaine within 7 days of delivery and provide clear photographs showing the damage.

You may choose either a refund or a replacement. Because many Shells by Elaine pieces are one of a kind, exact replacements may not always be available.

Damaged items do not need to be returned to Shells by Elaine.

Lost Packages

If tracking information stops updating for more than 7 days while a package is in transit, the shipment may be considered potentially lost.

Shells by Elaine will assist the customer with the information needed to investigate the shipment with the carrier.

If the carrier confirms through its tracking system that the shipment has been lost, Shells by Elaine will issue the customer a refund.

Packages Marked as Delivered

Once carrier tracking confirms that an order has been delivered, delivery of the package is considered complete.

If a package is marked as delivered but cannot be located, the customer should contact the shipping carrier directly to investigate the delivery. Shells by Elaine can provide available shipment and tracking information to assist with that process, upon request.

Split Shipments

Orders are normally shipped together as a single shipment whenever practical.

If a customer specifically requests that an order be divided into multiple shipments, additional shipping charges may apply.

Local Pickup

Local pickup is not generally offered for regular online orders.

Pickup may occasionally be arranged for local custom orders when agreed upon in advance.