Returns

Returns are accepted within 7 days of confirmed delivery for eligible in-stock purchases.

Customers may return an item if they change their mind, provided that the item is returned:

• in its original packaging;
• in good condition; and
• without damage caused after delivery.

The customer is responsible for return shipping costs.

Once a return request has been approved, the item must be shipped within 7 days of the approval date.

Returns must be sent using a trackable shipping method, and the tracking information should be provided to Shells by Elaine. The carrier’s acceptance scan will be used to determine whether the return was shipped within the required timeframe.

Refunds

Refunds for approved returns are normally processed within 24–48 hours after the returned item has been received and confirmed to be in good condition.

For change-of-mind returns, the refund covers the returned merchandise only. Original shipping charges are not refundable.

The time required for a processed refund to appear in your account may vary depending on your bank, card issuer, or payment provider.

Cancellations

Orders may be canceled before the item has shipped and tracking information has been assigned.

If you need to cancel an order, please contact Shells by Elaine as soon as possible.

Once an order has shipped and tracking has been assigned, it must be handled through the normal return process.

Custom Orders

Custom and made-to-order purchases are final sale and are not eligible for standard returns or change-of-mind refunds.

If a custom order arrives damaged, it is still covered by our damaged-item policy.

Damaged Items

If an item arrives damaged, please contact Shells by Elaine within 7 days of delivery and provide clear photographs showing the damage.

You may choose either a refund or a replacement.

Damaged items do not need to be returned.

Because all Shells by Elaine pieces are one of a kind, an exact replacement will not be possible, however, we can work with you to:

• create the closest reasonable approximation of the original piece;
• select a different available item; or
• arrange a custom one-off replacement.

Condition of Returned Items

Returned items must be received in good condition and in their original packaging to qualify for a refund.

Items damaged after delivery or during return shipment may not be eligible for a full refund.

One-of-a-Kind Pieces

Shells by Elaine pieces are individually handcrafted and cannot be duplicated exactly.

If a replacement is needed, we will make every reasonable effort to provide an option that works for you, but differences in shell shape, artwork placement, color, texture, and other handmade characteristics should be expected.